We have a 24 hours return policy, which means you have 24 hours after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, the item must be:

• Unworn and unused

• In the same condition as received

• In its original packaging

• With original tags, where applicable

• Accompanied by proof of purchase or order details

How to Request a Return

To request a return, please contact us at junaidsi92@gmail.com within 30 days of receiving your order.

If your return is approved, we will provide you with the return instructions and the address where the item should be sent:

Return Address: [JIRIVA ,Street NO: 10, Raheemabad, Rawalpindi, Pakistan]

Items returned without contacting us first may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it. If you receive a damaged, defective, or incorrect item, contact us immediately at junaidsi92@gmail.com with your order details and clear pictures/videos of the item.

We will review the issue and, where applicable, arrange a replacement, exchange, or refund.

Non-Returnable Items

The following items are generally not eligible for return:

• Used or worn products

• Products without their original packaging or tags, where applicable

• Personalized or customized products

• Beauty and personal-care products, where applicable

• Items purchased on sale or clearance

• Gift cards

• Products damaged due to misuse or improper handling

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you wish to exchange an item for another product, size, or variant, please contact us first. Exchanges are subject to product availability.

Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return. If the item is damaged, defective, or incorrectly supplied due to our error, we will determine the appropriate return shipping arrangement.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method where applicable. The time required for the amount to appear in your account may depend on your bank or payment provider.

If you have not received your approved refund within a reasonable processing period, please contact us at junaidsi92@gmail.com.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Email: junaidsi92@gmail.com
Store: JIRIVA